Contact support
Email support@getchannels.cloud from the address attached to your ChanneLS account. Include the workspace name, a short description of the problem, and a screenshot when useful.
Browser extension
The extension cannot detect LinkedIn
Confirm that you are signed into LinkedIn in the same Chrome profile. Open chrome://extensions, reload the ChanneLS extension, and reopen its popup.
Pairing codes
Pairing codes are single-use and expire after ten minutes. Generate a fresh code under Account → Download Extension if the previous code expires.
Disconnecting a browser
Use “Disconnect this browser” in the extension, or revoke the installation from the Download Extension page in ChanneLS.
Account and billing
For login, subscription, workspace, or payment problems, tell us what you expected to happen and what appeared instead. Do not include complete financial information. Payments are processed by our payment provider.
Response time
We aim to respond within two business days. Security reports should use the subject line “Security report” so they can be prioritized.